11bdt Privacy Policy

This Privacy Policy ("Policy") describes how 11bdt collects, uses, stores, discloses, and protects personal data in connection with the operation of the 11bdt platform, accessible at 11bdt.club (the "Platform"). This Policy applies to all visitors, registered players, and any other individuals whose personal data is processed by 11bdt in connection with the Platform, wherever they are located.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described in this Policy, you should not use the Platform. This Policy should be read alongside the 11bdt Terms and Conditions, which govern your overall use of the Platform.

11bdt collects the following categories of personal data in connection with the operation of the Platform and the provision of its services to players:

• Identity data: full name, date of birth, gender, and a copy of a government-issued identity document (for KYC verification).
• Contact data: mobile phone number, email address, and residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial data: payment method details (bKash account number, Nagad account number, Rocket account number, Upay account number, or bank account details), transaction amounts, and transaction timestamps.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URL.
• Gaming data: game history, betting activity, wagering amounts, bonus usage, responsible gaming tool settings (deposit limits, session limits, self-exclusion status), and account balance information.
• Communication data: records of any support requests, complaints, or other communications you have submitted to 11bdt via email, live chat, or any other channel.

11bdt collects only the personal data that is necessary for the specific purpose for which it is collected (data minimisation). We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data (beyond standard photo ID for KYC), or health data, unless compelled to do so by applicable law.

11bdt uses personal data collected from players for the following specific purposes. Each purpose is supported by a legitimate legal basis:

• Account creation and management: to register your account, verify your identity, and maintain accurate account records throughout your use of the Platform.
• Transaction processing: to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and maintain an accurate transaction history.
• Regulatory compliance: to meet our obligations under applicable anti-money laundering (AML) rules, know-your-customer (KYC) requirements, and responsible gaming regulations, including age verification.
• Platform improvement and security: to monitor Platform usage patterns, detect and prevent fraud, investigate suspicious activity, and improve the overall performance, stability, and security of the Platform.
• Customer support: to respond to your enquiries, resolve disputes, and communicate relevant account-related information to you in a timely manner.

11bdt does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients only where necessary and proportionate to the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• KYC and identity verification providers: third-party identity verification services that assist 11bdt in confirming your age and identity in compliance with KYC requirements.
• Fraud prevention and AML compliance partners: service providers that help 11bdt detect suspicious activity, prevent financial crime, and meet anti-money laundering obligations.
• Technology and hosting providers: cloud infrastructure and software service providers that host Platform data and provide the technical environment in which the Platform operates. These providers are bound by contractual confidentiality obligations.
• Legal and regulatory authorities: 11bdt will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or other legal compulsion.

When 11bdt shares data with third-party service providers, we require those providers to implement appropriate technical and organisational security measures to protect your data and to use your data only for the purpose for which it was shared.

11bdt implements a layered approach to data security, combining technical controls, organisational policies, and access management to protect player data against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted storage of sensitive data at rest. Passwords are stored using strong one-way hashing algorithms; 11bdt staff cannot retrieve or view your password in plain text.
• Role-based access controls ensuring that 11bdt staff can only access player data to the extent required by their specific job function.
• Regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses in the Platform's technical infrastructure.

While 11bdt takes all reasonably practicable steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. In the unlikely event of a data breach that poses a significant risk to your rights, 11bdt will notify affected players promptly and take all reasonable steps to mitigate the impact of the breach.

11bdt uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow us to understand how players use the Platform. We use the following categories of cookies:

• Strictly necessary cookies: these are essential for the Platform to function. They enable core features such as account login, session management, and security controls. These cookies cannot be disabled.
• Performance and analytics cookies: these help us understand how players interact with the Platform by collecting anonymised usage data (e.g., which pages are visited most often, where players navigate from). This information is used solely to improve Platform performance.
• Functional cookies: these remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalised experience each time you visit the Platform.
• Session cookies: temporary cookies that expire when you close your browser. They keep you logged in and maintain your basket or game state during a single browsing session.
• Third-party analytics cookies: 11bdt may use aggregated, anonymised analytics services to monitor Platform traffic patterns. These analytics providers do not receive personally identifiable data and are contractually prohibited from using any data collected for their own commercial purposes.
• No third-party advertising or retargeting cookies: 11bdt does not place, or permit third parties to place, advertising tracking cookies or retargeting pixels on the Platform. Your browsing activity on 11bdt will not be used to serve you targeted advertisements on other websites or apps.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform. For performance and functional cookies, you can opt out without affecting your ability to access the core features of the Platform.

11bdt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply: account data and gaming records are retained for the duration of your account and for a minimum of five years after account closure, to meet our AML and regulatory record-keeping obligations; transaction data is retained for a minimum of five years from the date of the transaction; KYC documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.

When personal data is no longer required and no legal basis for continued retention exists, 11bdt will securely delete or anonymise the data. Data that has been fully anonymised (such that no individual can be identified from it, directly or indirectly) is not subject to this Policy and may be retained indefinitely for statistical or analytical purposes.

Subject to applicable law, you have the following rights in relation to your personal data held by 11bdt. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered mobile number, and a description of the right you wish to exercise:

• Right of access: you may request a copy of the personal data 11bdt holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request that 11bdt delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to our legal retention obligations described in Section 10.
• Right to restrict processing: you may request that 11bdt restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.

11bdt will respond to all valid data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

The 11bdt Platform is strictly intended for adults aged 21 and above. 11bdt does not knowingly collect or process personal data from any person under the age of 21. The Platform is designed to prevent access by minors, including through age verification checks conducted during the registration and KYC process.

• If a parent or guardian becomes aware that their child under 21 has registered an account or submitted personal data to 11bdt, they should contact us immediately at [email protected]. Upon confirmation, 11bdt will close the account, delete the minor's personal data, and return any deposited funds to the payment method used for the deposit.
• Parents and guardians who wish to prevent minors from accessing gambling platforms are encouraged to use parental control software available for mobile devices and desktop browsers. These tools can restrict access to gambling-related websites and applications.
• 11bdt cooperates with responsible gaming organisations and age verification bodies to continuously improve the effectiveness of its underage access prevention measures. If you suspect that a minor is accessing the Platform, please report it to [email protected] immediately.
• Any account confirmed to belong to a player under 21 will be closed immediately. All personal data associated with that account will be deleted in accordance with our data retention obligations, and no marketing communications will be sent to the individual following closure.
• 11bdt reminds all players that gambling is intended as entertainment for responsible adults. If you or someone you know may have a gambling problem, please visit the Responsible Gaming page for guidance on self-exclusion tools, deposit limits, and support resources available to players in Bangladesh.

21+ only: 11bdt is an adult entertainment platform. By registering, you confirm that you are 21 years of age or older and that you are accessing the Platform voluntarily and for personal entertainment purposes only.

11bdt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the Platform. When material changes are made to this Policy, we will publish an updated version on the Platform and update the "Last Updated" date at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Where changes to this Policy are significant, 11bdt may notify registered players via their registered email address or via an in-Platform notification. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 11bdt handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond within one business day during standard Bangladesh Standard Time (BST, UTC+6) operating hours.

All written privacy requests and complaints must be submitted via email to ensure a documented trail. Verbal requests made via live chat will be acknowledged but you will be asked to follow up in writing. 11bdt does not accept privacy-related requests by post at this time.

For all privacy-related enquiries, data rights requests, cookie opt-out requests, or concerns about how 11bdt handles your personal data, please contact us using the details below. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to respond to all enquiries within one business day.

Email: [email protected]